Frequently Asked Questions
🛍️ Ordering
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We never store your complete card details.
Can I modify or cancel my order?
Contact us within 1 hour of placing your order and we’ll do our best to help. Once your order is processed, we can’t make changes, but you can always return or exchange.
📦 Shipping
How long does shipping take?
- UK Standard: 3-5 business days (FREE)
- UK Express: 1-2 business days (£9.95)
- UK Next Day: Order before 2pm (£14.95)
- International: 5-14 business days depending on location
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by destination. See our Shipping & Returns page for details.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email. Use it to follow your package in real-time.
↩️ Returns & Exchanges
What’s your return policy?
30-day returns, no questions asked. Items must be unworn, unwashed, and in original condition with tags attached.
How do I return something?
Email us at abdullahoc@meloattire.com with your order number. We’ll send you a prepaid return label (UK only). Full details on our Shipping & Returns page.
Do you offer exchanges?
Yes! Free exchanges for UK customers. Need a different size or color? Just let us know.
👔 Products & Sizing
How do I find the right size?
Check our Size Guide with detailed measurements and fit descriptions. Still unsure? Email us and we’ll help you find your perfect fit.
What’s the difference between Prestige Suits and Luciano?
- Prestige Suits: Timeless, classic tailoring. Perfect for traditional business and formal occasions.
- Luciano: “Defined by Detail” – contemporary menswear with modern cuts and versatile styling.
Do you offer alterations?
We don’t offer in-house alterations, but our suits are designed with standard tailoring in mind. Take them to your local tailor for a perfect fit.
What materials are your suits made from?
Our suits are made from quality wool blends, polyester-wool mixes, and premium fabrics. Each product page lists specific material composition.
💳 Pricing & Discounts
Do you offer student discounts?
Sign up for our newsletter to be notified about student discounts, seasonal sales, and special promotions.
Can I get a bulk discount for wedding parties?
Yes! Email us with your requirements and we’ll create a custom quote for group orders.
📞 Contact & Support
How can I contact you?
Email: abdullahoc@meloattire.com
Response time: Within 24 hours
Can I visit a store?
We’re currently online-only, which allows us to offer you better prices without retail overheads.
❓ Still Have Questions?
We’re here to help! Email us at abdullahoc@meloattire.com and we’ll get back to you within 24 hours.